![]() ![]() We encourage you to check your order status regularly for any updates or changes, including tracking information. You can find this information in the order confirmation email that was sent to you after you placed your order. To track your Dingmun order, please visit our website at and enter your Order ID and Billing Email in the appropriate fields. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. Product discrepancies not notified to Dingmun within 5 days may not be eligible for replacement. If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Dingmun to make any necessary corrections. If the item(s) is no longer available, and a similar item is rejected, Dingmun will gladly refund your original payment. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Dingmun, and the replacement item(s) will be shipped out. Claims can take up to two weeks to process. If the package cannot be located, the shipping carrier will process a claim for the package. ![]() Please contact support to initiate a tracer within 10 business days of the item shipping from our warehouse. If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Note: You may be asked to sign for the package upon delivery. You can see it when you go to the checkout page or see the table belowįor customers in the EU, Canada, United Kingdom: Productĭingmun provides insurance coverage for every item we ship out. Shipping charges are estimated due to your location and the order's weight.
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